Hourly Manager
Ocean Isle Beach, North Carolina•Part-time
$15 - $18 hourly
$15 - $18 hourly
About the Job
Drift is a cafe founded on the principle of stripping back the unnecessary. We serve simple, fresh, holistic foods and beverages while offering an interactive experience. As a team, we are united by this every day. We appreciate coffee, love serving good food, offer a stimulating atmosphere, clean up after ourselves, and open our arms to anyone who comes through the door. Our crew wants to make each and every visit heartfelt and pleasurable.
About the job:
You will be vital to the Drift experience by leading your team to fulfill The Drift Mission. At Drift, we want each and every crew member to have an enjoyable time serving the guests who enter our space. It is your job to embrace the Drift behaviors while ensuring all members of the team complete their duties and responsibilities that keep the operation going.
Our cafe should open guests' eyes to the appreciation for clean eating, proper coffee, and, most importantly, real human interaction. The bulk of your position will be to create an atmosphere for staff to play their roles while displaying the behaviors. When we are able to share in moments, be knowledgeable and genuine, true connections are made.
This is a part-time position based in Ocean Isle Beach, NC, and this role will report to our Store Manager. This position has the possibility of becoming a full-time role
You will:
- Work on the bar and on the floor, to help the team in busy moments and to stay constantly connected to the heart of our work and find ways to continually improve it.
- Anticipate guest and store needs by understanding the environment and cues from the guest.
- Train new crew members by enthusiastically reinforcing good performance and giving respectful and positive coaching as needed.
- Contribute to a positive team environment by recognizing alarms or changes in crew morale and performance and communicating them to the owner.
- Create a supportive learning environment by providing clear, specific, timely, and respectful coaching and feedback to the crew to ensure operational excellence and to improve crew performance.
- Create and maintain a thoughtful work schedule for your team.
- Execute store operations during scheduled shifts. Organize opening and closing duties as assigned.
- Follow Drift operational policies and procedures.
- Provide consistent, high-quality drinks, kitchen items, and smoothies for all guests by adhering to all recipes and presentation standards.
- Be in charge of maintaining stock, freshness, organization, and quality of all food and coffee items throughout the Drift operation. Minimizes waste and records spoilage when appropriate.
- Clearly inform crew members of updates in procedures, promotional items, and general communications from management.
- Participate in marketing/branding events.
Core Competencies:
Put the guest first:
Put the guest first:
- Embrace a strong focus on the guest. Be on the guests' side by understanding what they want and how to best deliver the experience.
Work well with others:
- Listen and communicate well with others within and outside of Drift. Create a team environment that is positive and productive.
- Lead people courageously:
- Take personal responsibility to do the right thing and persist in times of challenge or uncertainty. Adapt quickly to change and make timely, thoughtful decisions.
Develop continuously:
- Continuously seek opportunities to improve oneself and others. Lead with trust, honesty, and commitment to hire, coach, and develop crew to achieve their potential.
Achieve results:
- Understands what drives overall business success and is accountable for prioritizing and delivering quality results. Demonstrate knowledge of core products and processes to get results. Anticipate obstacles and take action to prevent or minimize their impact.
You have:
- 2+ Years of Food Service experience.
- Means of transportation.
- Comfort using computer programs, especially Google Drive tools (Sheets, Docs).
- A love and respect for delicious coffee, food, and amazing guest experiences.
- A hospitality focus.
- Leading, coaching, and developing staff.
Hours, Pay & Benefits:
- part time
- Hourly plus tips
- Hourly rate specified includes tips
- Free coffee drinks during shift
- Discounted food items and merchandise
- Paid Time Off
- Potential to grow with the company – we are opening a store in Wilmington this summer
We are a creative lifestyle brand that has its sights set on controlled growth. If you want to be a part of something that is fresh, exciting, and challenging, please apply and join us.
To be considered for employment, please be sure to upload a cover letter and a resume that includes three professional references.